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Sarah KoustrupChief Strategy Officer National Hospitality Services
Sarah is the Chief Strategy Officer of National Hospitality Services (NHS), a hotel management company with headquarters in Fargo, proudly managing 26 hotels and over 1,000 employees throughout the United States.
Originally from Sioux Falls, South Dakota, Sarah now resides in Fargo. Sarah has worked for a number of great organizations including Midco (Midcontinent Communications) and Citigroup. Sarah has a strong background in leadership, policy development, and Human Resources strategy. Sarah is passionate about driving results through company culture, development, and outstanding customer service.
Sarah is an avid reader and volunteers on multiple local non-profit boards.
- Bachelor’s Degree in Human Resources Management
- Master Certification from Cornell in Hospitality Management with a focus on Financial Management and Hotel Revenue Management
- 12+ years of Leadership and Human Resources Management Experience
The worst piece of advice she’s ever received…
“Smile pretty and nod.” The manager that told me this was one of the only female managers in that company at the time. She told me that she felt much of her success was because she had the ability to simply listen and get along. I believe in listening, collaboration and a positive work environment, but I think that the very best companies are those where employees feel comfortable sharing feedback, pushing back when appropriate and having leaders with the ability to use that information to make the company better.
If she could thank one person she would thank…
My grandfather, Joe H. Floyd. As one of the founders of what is today Midco (a regional telecommunications company), he showed me the importance of treating employees well, empowering them to go above and beyond for customers and to never be afraid of change. I am so grateful for his no-nonsense advice on all topics big and small and his constant push to be brave, work hard and never give up.